- This position reports to the Property Manager.
- Ability to work both independently and in a team.
- Greeting and welcoming residents, prospective residents, and other stakeholders. Represent the company in a positive, professional, and helpful manner at all times.
- Answering multiple phone lines and qualifying/directing phone calls throughout the company as necessary.
- Directing residents and guests to the appropriate office for assistance as needed.
- Receiving and relaying maintenance requests for work needing to be done in apartments and scheduling said maintenance requests within the online maintenance request system.
- Scheduling and facilitating work to be done by outside vendors with said vendors and residents.
- Showing apartments within the community when necessary.
- Maintaining apartment availability and understanding of community offerings.
- Entering data and interacting with the online property management system multiple times daily.
- Maintaining strict confidentiality in all matters dealing with personnel, residents and management issues.
- Provide support to other departments by maintaining files, assisting in filing, typing labels, and other office tasks as requested.
- Perform other related duties as assigned.
- Reliable transportation required for commuting and use during the workday.
Customers are required to wear masks when not vaccinated. All desks are equipped with plastic barriers.